Policies & FAQs

  • Style and Moore design services are highly customized involving significant time and expertise. As such, all fees for consultations & design services are non-refundable.

    • Non-Refundable Policy: Once purchased, eDesign packages are non-refundable upon order placement.

    • Revisions: To ensure satisfaction, we include revisions as part of your package. Any revisions beyond this may incur additional fees.

    • No Refunds for Change of Mind: Refunds cannot be provided if you decide to change your mind or adjust the project scope.

  • Delivery: Within 24-48 hours of purchase, your design with shoppable links will be sent along with a receipt to the email address you provide at the time of purchase. We encourage you to carefully review all available design options before purchase to ensure the selected design fits your needs.

    • Cancellation Policy:

      • If you cancel a Full-Service project mid-way, you will be invoiced for all work completed up to the cancellation date.

      • A 20% cancellation fee will also apply to the remaining balance of the project.

    • Non-Refundable Fees: Due to the resources and time committed to Full-Service projects, all fees are non-refundable.

    • Style and Moore sources products from third-party retailers & trade only vendors. 

    • No Guarantees: We cannot guarantee the availability, pricing, or quality of these products, as they are subject to retailer policies.

    • Returns for Third-Party Products:

      • If you need to return a product sourced through our recommendations, the return will be governed by the retailer’s policy.

      • Style and Moore is not responsible for managing returns or refund processes for third-party products unless explicitly agreed upon for Full-Service clients.

  • If a product arrives damaged, defective, or incorrect:

    • Notify us within 7 days of receiving your order.

    • Include detailed photos of the damage or issue for evaluation.

    • We will work with you to resolve the issue promptly, which may include offering a replacement or refund where appropriate.

  • Style and Moore is not liable for refunds or damages resulting from delays, disruptions, or failures caused by events beyond our control, including but not limited to natural disasters, pandemics, supplier disruptions, or other unforeseen circumstances.

  • If you have any questions about our Refund and Return Policy, please reach out to us at: